At Little Saints by Norma, we strive to provide high-quality products that meet your expectations. However, if you encounter any issues with your purchase, we’re here to assist you. Please review our return and exchange policy outlined below:

1. Non-Returnable Items: All goods sold by Little Saints by Norma are typically non-returnable or refundable. However, in accordance with Australian Consumer Law, if a product is deemed faulty or damaged, you are entitled to a refund or exchange.

2. Faulty or Damaged Items: If you receive a product that is faulty or damaged, please contact us immediately at little-saints@outlook.com. We will work swiftly to resolve the issue and provide you with a suitable solution.

3. Contact Us: For any concerns or inquiries regarding your purchase, feel free to reach out to us at little-saints@outlook.com. We are committed to ensuring your satisfaction with our products and services.

4. Restocking Fee: In the event of a return or exchange for reasons other than product faults or damages, a restocking fee of 10% may apply. This fee helps cover listing and transaction expenses associated with processing your return or exchange.

5. At Little Saints by Norma, your satisfaction is our priority. We appreciate your understanding of our policies as we strive to provide you with exceptional customer service and quality products.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a VOUCHER code will be given to you. 

Need help?

Contact us at little-saints@outlook.com